Shipping policy

Marsen Energy ships orders within Australia using Australia Post and Team Global Express.

Due to transport requirements associated with lithium-ion batteries and cells, the available shipping method may depend on the products in your order and the delivery destination.

Australian Shipping

We currently ship within Australia only.

Orders are shipped using Australia Post or Team Global Express, depending on the type of product, delivery destination and applicable transport requirements.

Lithium-ion batteries, battery packs and cells may be subject to dangerous-goods transport requirements. This can affect the carrier, service and delivery options available for your order.

Dispatch Times – Off-the-Shelf Products

Off-the-shelf products are normally dispatched within 48 business hours of receiving your order and payment.

This is a dispatch timeframe and does not include the time taken by the carrier to deliver your order after it has left Marsen Energy.

If there is an unexpected issue that significantly affects dispatch of your order, we will contact you where appropriate.

Custom Battery Builds

Custom-built battery packs normally have an approximate three-week lead time.

Lead times can vary depending on the requirements of the battery, quantity ordered, component availability and current production workload.

For custom builds or larger quantities, expected lead times will be discussed and agreed during the quotation and preliminary discussion process before the order proceeds.

Delivery Times

Delivery times vary depending on your location, the carrier used and the type of products being transported.

Any delivery timeframe provided by a carrier is an estimate and may be affected by circumstances outside Marsen Energy's reasonable control.

Dangerous-goods transport requirements for lithium-ion batteries and cells may also result in different delivery times from standard parcels.

Shipping Charges

Applicable shipping charges are calculated or advised as part of the ordering process.

Shipping costs may vary depending on the products ordered, destination, parcel size and weight, carrier and any applicable dangerous-goods transport requirements.

Tracking

Where tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please allow time for the carrier's tracking system to register the shipment after dispatch.

Delivery Issues

If you believe your shipment has been significantly delayed, lost or damaged during delivery, please contact Marsen Energy at admin@marsen.com.au so we can assist with investigating the shipment.

If your order arrives damaged, please retain the product and packaging and contact us as soon as reasonably possible. Photographs of the product and packaging may be requested to assist with the carrier enquiry and assessment.

Incorrect Delivery Details

Please check your delivery details carefully when placing your order.

If you notice an error in your delivery address, contact us as soon as possible at admin@marsen.com.au.

Once an order has been dispatched, we may not be able to change its delivery address. Additional shipping charges resulting from incorrect delivery information may be payable by the customer where appropriate.

International Shipping

Marsen Energy currently ships within Australia only. We do not currently offer international shipping through our online store.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Contact Us

If you have questions about shipping or delivery before placing an order, please contact:

Marsen Energy
Senft Pty Ltd ATF Senft Trust
Trading as Marsen Energy

Email: admin@marsen.com.au
Phone: 0405 160 708