Warranty

Our Warranty

Marsen Energy stands behind the products we manufacture and supply. If you experience a problem with a product purchased from us, please contact us and we'll work with you to determine the cause and the best way to resolve it.

Power Tool Batteries

Marsen Energy power tool batteries are covered by a 12-month warranty from the date of purchase against defects in materials and workmanship.

Our power tool batteries are independently manufactured compatible replacement batteries and are not manufactured, authorised or endorsed by the original power tool brands.

The warranty does not cover damage resulting from misuse, physical damage, modification, incorrect charging, use with incompatible equipment, exposure to excessive heat or moisture, or normal deterioration through use.

Custom Battery Packs

Warranty coverage for custom-built battery packs may vary depending on the battery design, application and agreed specifications.

If you experience a problem with a custom battery pack manufactured by Marsen Energy, please contact us with the battery details and we'll assess the issue.

Other Products

Products supplied but not manufactured by Marsen Energy may be covered by the manufacturer's warranty. Please contact us if you experience a problem and we'll assist with the warranty process where applicable.

Making a Warranty Claim

If you believe a product is faulty, please contact us before returning it.

Please provide your order or invoice number, a description of the problem and, where helpful, photographs or video showing the issue.

Because lithium-ion batteries are classified as Dangerous Goods, please do not send a lithium battery back to us without first contacting us. We will provide appropriate return instructions if the battery needs to be inspected.

Australian Consumer Law

Our warranties are provided in addition to your rights under the Australian Consumer Law.

Nothing in this warranty is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

Need help?

If you have a question about a product or believe you may have a warranty claim, please contact Marsen Energy and we'll be happy to help.