Returns & Warranty
Marsen Energy Lithium-ion Battery Limited Warranty
This limited warranty (hereinafter “Warranty”) specified below applies to Marsen Energy Lithium-ion batteries.
- Purpose
The primary purpose of this Warranty is to clearly define the matters related to the warranty policy of Batteries.
- Warranty Condition
2-1. Warranty Period
The Warranty for the Batteries is valid for 12 months from the purchase date (the “Term of Warranty”).
2-2. Limitation of Warranty Scope
Marsen Energy’s liability under this Warranty shall be limited to replacement, repair, and refund. Replaced or repaired Batteries shall be warranted for the remainder of the original Term of Performance Warranty. In any event, the replacement shall not justify the renewal of the Term of Performance Warranty.
2-3. Exclusion of Warranty
Damage to the Batteries resulting from any of following is NOT covered by this Limited Warranty:
- Improper transportation, storage, installation or wiring by Buyer
- Modification, alteration, disassembly, repair or replace by someone other than personnel certified by Marsen Energy
- External influences including unusual physical or electrical stress (Lightning, flood, fire, accidental breakage, etc.)
- Use of an incompatible BMS, PCM, or ESC.
- Use without a compatible BMS or PCM.
- Defective BMS, PCM or associated components.
- Out of Warranty Policy
Batteries damage, which is not caused by seller, Marsen Energy shall provide charged service, including all the expenses of such as material cost, labour cost, warehouse cost, transportation cost, analysis cost, management cost, disposal expense (If necessary) and so on.
- Claim Payment Policy
Claims under this Warranty must be made by notifying Marsen Energy directly.
For a Warranty Claim to be processed, it must include following:
(1) Proof of the original purchase
(2) Description of the alleged defect(s)
(3) The relevant Product’s bar code number and the initial installation date
- Applicable Law
The Warranty is subject to the law of Australian State. Batteries come with guarantees that cannot be excluded under the Australian Consumer Law. The Buyer is entitled to a replacement or refund for a major failure. The Buyer is also entitled to have the goods repaired or replaced if the Batteries fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by the warranty are in addition to any other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. This warranty only applies to the Buyer who has purchased the Battery for their own use.
Marsen Energy Electrical/Electronic Product Limited Warranty
This limited warranty (hereinafter “Warranty”) specified below applies to Marsen Energy electrical/electronic goods.
- Purpose
The primary purpose of this Warranty is to clearly define the matters related to warranty policy of Products.
- Warranty Condition
2-1. Warranty Period
The Warranty for the Products is valid for 3 months from the purchase date plus 7 days (the “Term of Warranty”).
2-2. Limitation of Warranty scope
Marsen Energy’s liability under this Warranty shall be limited to replacement, repair, and refund. Replaced or repaired Products shall be warranted for the remainder of the original Term of Performance Warranty. In any event, the replacement shall not justify the renewal of the Term of Performance Warranty.
2-3. Exclusion of Warranty
Damage to the Products resulting from any of following activities is NOT covered by this Limited Warranty:
- Improper transportation, storage or installation by Buyer
- Modification, alteration, disassembly, repair or replace by someone other than personnel certified by Marsen Energy
- External influences including unusual physical or electrical stress (Lightning, flood, fire, accidental breakage, etc.)
- Connection to incorrect Battery, BMS, PCM or ESC.
- Use other than the intended use as outlined in the product description.
- Out of Warranty Policy
Products damage, which is not caused by seller, Marsen Energy shall provide charged service, including all the expenses of such as material cost, labour cost, warehouse cost, transportation cost, analysis cost, management cost, disposal expense (If necessary) and so on.
- Claim Payment Policy
Claims under this Warranty must be made by notifying Marsen Energy directly.
For a Warranty Claim to be processed, it must include following items;
(1) Proof of the original purchase
(2) Description of the alleged defect(s)
(3) The relevant Product’s serial number and the initial installation date
- Applicable Law
The Warranty is subject to the law of Australian State. Products come with guarantees that cannot be excluded under the Australian Consumer Law. The Buyer is entitled to a replacement or refund for a major failure. The Buyer is also entitled to have the goods repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by the warranty are in addition to any other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. This warranty only applies to the Buyer who have purchased the Products for their own use
Marsen Energy NON – Electrical/Electronic Product Limited Warranty
This limited warranty (hereinafter “Warranty”) specified below applies to Marsen Energy non – electrical/electronic goods.
- Purpose
The primary purpose of this Warranty is to clearly define the matters related to warranty policy of Products.
- Warranty Condition
2-1. Warranty Period
The Warranty for the Products is valid for 12 months from the purchase date (the “Term of Warranty”).
2-2. Limitation of Warranty scope
Marsen Energy’s liability under this Warranty shall be limited to replacement, repair and refund. Replaced or repaired Products shall be warranted for the remainder of the original Term of Performance Warranty. In any event, the replacement shall not justify the renewal of the Term of Performance Warranty.
2-3. Exclusion of Warranty
Damage to the Products resulting from any of following activities is NOT covered by this Limited Warranty:
- Improper transportation, storage or installation by Buyer
- Modification, alteration, disassembly, repair or replace by someone other than personnel certified by Marsen Energy
- External influences including unusual physical or electrical stress (Lightning, flood, fire, accidental breakage, etc.)
- Use other than the intended use as outlined in the product description.
- Out of Warranty Policy
Products damage which is not caused by seller, Marsen Energy shall provide charged service, including all the expenses of such as material cost, labour cost, warehouse cost, transportation cost, analysis cost, management cost, disposal expense (If necessary) and so on.
- Claim Payment Policy
Claims under this Warranty must be made by notifying Marsen Energy directly.
For a Warranty Claim to be processed, it must include following items;
(1) Proof of the original purchase
(2) Description of the alleged defect(s)
(3) The relevant Product’s serial number and the initial installation date
- Applicable Law
The Warranty is subject to the law of Australian State. Products come with guarantees that cannot be excluded under the Australian Consumer Law. The Buyer is entitled to a replacement or refund for a major failure. The Buyer is also entitled to have the goods repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by the warranty are in addition to any other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. This warranty only applies to the Buyer who have purchased the Products for their own use