Privacy Policy

Marsen assumes the following responsibilities:

  • I. Protecting all data generated by and provided to us by our users from being stolen, compromised, or used in violation with this policy.
  • II. Never selling user-provided and user-generated data for financial gain or competitive advantage.
  • III. Providing transparency for our users into what data we collect and what we do with it including what access third parties have to user data and for what purpose.
  • IV. Informing users if their data is compromised, either by failure to protect data or by order to surrender data to a legal authority, to the fullest extent we are lawfully able.

If you register an account with Marsen, we’ll have access to your e-mail address and any additional contact information you choose to provide us. If you place an order, we retain a record of the contents of the order, delivery and billing address information, and any communication you might have with our Customer Service or Tech Support teams about the order.

If you browse marsen.com.au with or without a login, we know for a limited time that a user at your IP address has visited pages on the site.

We collect data on what products and content you browse in order to offer better value to you through personalized email, and to see which products/content are the most useful to you.

We send mail to users when orders are placed, shipped, or ready for local pickup. We may also be in contact when an order requires payment before shipping, or if other issues prevent us from fulfilling an order.

We may occasionally send you an email that you did not request or trigger with an action of any kind in order to promote a certain aspect of our site, products, or services.

If you email us, chat with us, or call us on the telephone for support we can and most of the time will record the interaction. This is done so for training and audit purposes and the private conversations between customers and support staff are never sold to or shared with third parties (except when a third party tool, such as email or our chat service, is used to make the interaction possible).

We offer shipping through third parties: Australia Post, Officeworks Mailman. We may pass delivery addresses, phone numbers, and invoices to these companies to the extent required for quoting shipping prices and successful delivery of orders.

PayPal is offered as a payment method. The user will be directed to paypal.com to complete their payment. After which they will be redirected back to Marsen.com.au. Marsen does not handle any credit card details and all payment details are handled by Paypal.