TRAMPA Monster box 12S 21Ah Li-ion battery.
Marsen Energy Lithium-ion Battery Limited Warranty
This limited warranty (hereinafter “Warranty”) specified below applies to Marsen Energy Lithium-ion batteries.
The primary purpose of this Warranty is to clearly define the matters related to warranty policy of Products.
2. Warranty Condition
2-1. Warranty Period
The Warranty for the Products is valid for 6 months from the purchase date (the “Term of Warranty”).
2-2. Limitation of Warranty scope
Marsen Energy’s liability under this Warranty shall be limited to replacement, repair and refund. Replaced or repaired Products shall be warranted for the remainder of the original Term of Performance Warranty. In any event, the replacement shall not justify the renewal of the Term of Performance Warranty.
2-3. Exclusion of Warranty
Damage to the Products resulting from any of following is NOT covered by this Limited Warranty:
Improper transportation, storage, installation or wiring by Buyer
Modification, alteration, disassembly, repair or replace by someone other than personnel certified by Marsen Energy
External influences including unusual physical or electrical stress (Lightning, flood, fire, accidental breakage, etc.)
Use of an incompatible BMS, PCM, or ESC.
3. Out of Warranty Policy
Products damage which is not caused by seller, Marsen Energy shall provide charged service, including all the expenses of such as material cost, labor cost, warehouse cost, transportation cost, analysis cost, management cost, corporate profits, disposal expense(If necessary) and so on.
4. Claim Payment Policy
Claims under this Warranty must be made by notifying Marsen Energy directly.
For a Warranty Claim to be processed, it must include following items;
(1) Proof of the original purchase
(2) Description of the alleged defect(s)
(3) The relevant Product’s serial number and the initial installation date
5. Applicable Law
The Warranty is subject to the law of Australian State. Products come with guarantees that cannot be excluded under the Australian Consumer Law. The Buyer is entitled to a replacement or refund for a major failure. The Buyer is also entitled to have the goods repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by the warranty are in addition to any other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. This warranty only applies to the Buyer who have purchased the Products for their own use.